Return Policy

What is our refund policy?

Here at Your Xceed Footwear! We're all about making sure you're happy with your purchase. If for any reason you're not satisfied, don't worry - we've got you covered with our easy-peasy Return Policy.

If your item isn't quite right or not as described, just drop us an email at support@xceedfootwear.com right away, and our fantastic customer service team will spring into action to make things right for you.

To make sure we can help you smoothly, we ask that returned items meet a few simple conditions: (1) Keep the items in their original packaging, (2) Make sure nothing is broken and all the parts are included, (3) No signs of wear and tear, (4) If there's a seal, make sure to keep it intact, and (5) Make sure everything's there, just like when you first got it. Additionally, some items may need to be packed securely to avoid damage during postage, as this could affect the approval of your refund request.

Once your return reaches us, our dedicated team will give it a thorough check to ensure it meets our return or refund criteria. If all is well, we'll swiftly approve your refund or replacement.

Just a heads-up, though: if a return doesn't quite meet our conditions, we might not be able to offer a refund or exchange right away. But don't worry! We'll hang onto your item at our warehouse until you're ready to give it another shot, and we'll be here to assist you every step of the way.

Can we exchange your item?

Of course! We want you to love every purchase from us, so if you ever need to exchange your item, we're here to help. While our exchange policy covers instances like receiving the wrong product or a faulty one, we, unfortunately, can't accommodate changes of mind.

To ensure smooth processing, please make sure to meet the terms and conditions outlined above. Items that don't meet these conditions won't qualify for store credit or exchange, but don't worry, we'll keep them safe until you're ready to have them reshipped.

Just reach out to us for the correct return address, and remember to send the product back within 30 days of your order date to be eligible for an exchange or store credit. 

Lost or Stolen or Undelivered Order

In the rare case that your order goes missing, is stolen, or doesn't arrive, don't worry – we've got your back! While we can't offer refunds in these situations, we're more than happy to send you a replacement. Our team will team up with our shipping partners to track down what happened. Your satisfaction is our top priority, so we might even send you a new package free of charge, just to make things right. Please reach out to our super-friendly customer service team at support@xceedfootwear.com to get the ball rolling on a reshipment.

Did you receive a faulty product?

We want your shopping experience to be hassle-free and enjoyable. If you receive an item that's faulty, damaged, or not what you ordered, we're here to help!

Simply reach out to our friendly customer service team at support@xceedfootwear.com within 30 days from the date of order. We'll guide you through the process and make things right.

For us to assist you better, we may ask for a photo or video of the issue. Once we confirm the problem, we'll arrange a replacement for your original item.

If you notice a fault after the initial 30-day period, don't worry. You can still contact us, though we might need you to send the item back for assessment. Please note, that items damaged due to misuse won't be eligible for replacement or refund.

Your satisfaction is our priority, so let us know how we can help!

Goods that are excluded for returns?

We want you to love your purchases from us! While we strive to ensure your satisfaction, please note that we're unable to accept returns for certain reasons unless the item's seal is intact or it's faulty or significantly different from what was advertised. This includes clearance items or those purchased with store vouchers, which are non-refundable. We understand personal preferences matter, but things like slight color variations, minor size differences, or personal scent preferences unfortunately fall outside our return policy. But still, If you have any questions, feel free to reach out!

Do I pay shipping costs for the returns?

We've made returning items easy for you! Just a heads up, you'll need to cover the return shipping cost, and unfortunately, we can't refund that. It's a good idea to use a trackable service when sending things back to us to stay in the loop. While we aim for hassle-free returns, we're not responsible for any lost items during shipping.

If you got your order with Free Express shipping, we'll deduct an amount from your refund for the original shipping cost. No worries, we'll handle that smoothly.

If you received a faulty product, we've got your back! Once we confirm the issue, you can get reimbursed for the return shipping. Just email us at support@xceedfootwear.com to kickstart the process.

Before you send anything back, give us a shout to get the right return address. This ensures a smooth refund process. Sending stuff to the wrong place or the address written on the parcel is not eligible for a refund, and we definitely want to avoid that! 

How to Reach Us:

Have questions or need a hand? Just drop us an email at support@xceedfootwear.com Our team will get back to you within 48 hours. We're always here to lend a hand!